OpSpot installs an AI employee that answers reservation, catering, and takeout calls, books large parties, and chases reviews after the meal — over your existing phone, text, and booking tools — so your host stays with the guests in front of them instead of the ringing phone.
Run a restaurant and the phone is both a lifeline and a liability. The same call that books a fifteen-top for a birthday is the call that pulls your host away from the door during the Friday rush. Most of those calls aren't reservations at all — they're "are you open," "do you have gluten-free," "can I order takeout." Each one is worth answering, and each one is a small tax on the people actually serving guests. An AI employee takes that tax off the floor. It answers every call and message, books what it can, captures the high-value catering leads, and hands you only the things that genuinely need a human.
From the front-of-house perspective, almost every inbound call falls into one of four buckets — and each one leaks money in its own way when no one can pick up.
An AI employee is built to handle all four — instantly, the same way every time, with a receipt for every interaction so you can see exactly what was said.
When a guest calls or texts to book, the AI employee answers in seconds, checks your availability, and confirms standard tables on the spot. For a large party or an event, it does what a rushed host often can't: it slows down and collects the details that make the booking real — date, headcount, the occasion, any allergies or special requests, and whether they want a set menu. Simple bookings it closes itself; a full buyout or a complicated catering job it routes straight to you with everything already gathered, so you're picking up a qualified lead instead of chasing a phone tag.
Every booking lands in your reservation system, not on a sticky note by the host stand, and the guest gets a text confirmation so they're not left wondering whether the table is actually held.
A single catering order can be worth more than a full night of dinner covers, yet catering inquiries are the easiest thing in a restaurant to drop. They come in during prep, mid-service, or after close — never at a convenient moment. The AI employee captures them whenever they arrive, by phone, text, or web form, and asks the qualifying questions a salesperson would: how many people, what date, what's the budget, what kind of food. Then it follows up fast, because catering leads are comparing two or three places and the first real response usually wins.
Instead of finding a missed call from a corporate event planner three hours too late, you get a complete inquiry with the details already collected and a follow-up already in motion.
The unglamorous truth is that most of your phone volume is repetitive: hours, today's specials, do you have a vegetarian option, do you deliver, how do I place a takeout order. None of it requires judgment, all of it interrupts service. The AI employee answers these instantly and consistently, pulling from your real menu and hours, so guests get a fast, accurate reply and your host never has to choose between the person on the phone and the family waiting to be seated. Anything genuinely unusual gets handed to a real person rather than guessed at.
Reviews decide where a new diner books tonight, and the single best moment to ask for one is right after a good experience — which is exactly when a busy restaurant forgets to ask. The AI employee sends a friendly review request by text or email after a reservation or catering order, with a direct link to your Google or Yelp page. It only nudges; it never pressures. Over weeks, that steady stream of fresh reviews lifts your rating and your local search ranking, which is its own quiet engine for new bookings.
OpSpot is based in Wilmington, North Carolina, and the Cape Fear region's food scene — from downtown spots to Wrightsville Beach and the islands — runs on exactly this kind of seasonal, high-volume phone pressure, where a missed summer reservation is a real loss. The same workflows that protect a busy local kitchen work just as well for a restaurant group across the country. Wherever you are, your AI employee runs on a dedicated setup, connects only to the tools you approve, and is fully managed by OpSpot, so it's not one more thing you have to keep running.
OpSpot installs an AI employee that answers your phone and messages so your host isn't pulled off the floor. It handles reservation requests, catering and large-party inquiries, and common takeout questions, then follows up for reviews after the meal. It runs over your existing phone, text, email, and booking tools, so calls during the dinner rush get answered and booked instead of ringing out.
Yes. OpSpot's AI employee answers reservation calls and texts, checks your availability, books standard tables, and captures the details for large parties and events — date, headcount, occasion, and any food requests — then routes complex catering or buyout bookings to you with everything already collected. It confirms by text so guests get a real reply in seconds, not a voicemail.
Yes. OpSpot's AI employee fields the repetitive questions that flood the phone at peak times — hours, today's specials, gluten-free and vegetarian options, how to order takeout, and whether you deliver — so your host stays with the guests in front of them. It answers instantly and consistently, and routes anything it can't handle to a real person instead of guessing.
Yes, and this is where most restaurants leak revenue. OpSpot's AI employee captures catering and private-event inquiries the moment they come in — by phone, text, or web form — collects headcount, date, budget, and menu interest, and follows up fast so high-value leads don't go cold. It hands you a qualified inquiry with the details already gathered, instead of a missed call you find hours later.
Yes. After a reservation or catering order, OpSpot's AI employee can send a friendly review request by text or email at the right moment, with a direct link to your Google or Yelp page. It nudges happy guests to leave a review without you having to remember, which steadily lifts your rating and local search ranking — the reviews that decide where a new diner books tonight.
In most cases, yes. OpSpot's AI employee connects to your business phone and SMS, email, calendar, and your reservation or POS tools, plus automation connectors like Zapier for anything custom. During the scope call OpSpot confirms your exact stack and tells you up front if a connection isn't available, so there are no surprises after setup. You keep the tools you already run on.
No. OpSpot's AI employee is built to sound like a warm, knowledgeable host, using your restaurant's name, tone, and details — not a generic phone tree. It holds a real back-and-forth conversation, handles follow-up questions, and logs a receipt for every call so you can hear exactly what was said. Anything outside its bounds gets routed to a person instead of faked.
For most restaurants, OpSpot has your AI employee live within one business day; more complex multi-location builds take a bit longer. OpSpot starts with a short scope call to find where calls and inquiries leak, deploys your AI employee on a dedicated setup, connects your phone and booking tools, and turns on the first workflow — usually reservation and takeout call answering — so you see results fast.
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