OpSpot FAQ — AI employees for small businesses

Question 1

What is an AI employee?

Accepted Answer

An AI employee is a working agent OpSpot sets up to do real jobs at your business — answer calls and emails, follow up with leads, prep for meetings, book appointments, send receipts, and update your systems. It runs through the tools you already use, like text, email, and Telegram. It is not a chatbot or a demo.

Question 2

How is an AI employee different from a chatbot?

Accepted Answer

A chatbot waits on your website and answers questions. An OpSpot AI employee does the actual work: it follows up with a lead three days later, rebooks a no-show, prepares your call notes, and updates your CRM. It takes action across your tools instead of just replying in one chat window.

Question 3

How long does it take to set up an AI employee?

Accepted Answer

Most setups go live within one business day. We have a short scope call to map the workflows you want, deploy your AI employee on its own dedicated machine, and get the first workflow running. You start small with the jobs that leak the most time, then add more once you trust it.

Question 4

What kinds of work can an AI employee handle?

Accepted Answer

OpSpot covers five desks: a front desk for inbound calls, emails, and web forms; sales follow-up for chasing leads; a marketer; a bookkeeper for admin prep; and a chief of staff for owner tasks. Common fixes are missed calls, slow follow-up, no-show rebooking, and unanswered web forms.

Question 5

Does the AI employee work with the tools I already use?

Accepted Answer

Yes. Your AI employee runs through the channels and software you already have — email, SMS, phone answering, your CRM, and scheduling tools. We connect to common systems through direct connectors and Zapier, so you keep your existing setup and your own phone number and inbox.

Question 6

How much does an AI employee cost?

Accepted Answer

Monthly pricing + a one-time setup fee — scoped on a call. The monthly fee scales to how many desks and workflows you run, so a single-workflow setup costs far less than a full multi-desk build. We map your exact scope and price it on a short call.

Question 7

Will I know what the AI employee is actually doing?

Accepted Answer

Yes. Every action leaves a receipt you can see, and you get a plain daily summary of what got handled. Each setup stage produces proof — a prep doc, call notes, and a deployment record — so you always know the work happened. If something looks off, you reply and we fix it.

Question 8

Is OpSpot a local Wilmington, NC company?

Accepted Answer

Yes. OpSpot is based in Wilmington, North Carolina, and works with local small businesses there, while also serving clients across the United States. The AI employees run remotely, so you get the same fast setup and managed support whether you are down the street or across the country.

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