Short answer: a flat monthly fee plus a one-time setup fee, scaled to how many workflows you run — scoped on a short call. Not per-seat, not per-conversation, no surprise overages.
Here's the honest version, before the detail below. OpSpot installs AI employees for small businesses — software that answers calls, follows up with leads, books the next step, and keeps your systems updated. Pricing has two parts: a one-time setup fee to build and wire your AI employee, and a flat monthly fee to run, manage, and monitor it. The price scales with how much work you hand it — one workflow costs less, a full multi-desk build costs more — but it stays a fixed, predictable number each month no matter how many calls or messages come in.
We don't publish a sticker price, and that's deliberate, not coy. A single front-desk workflow and a full build spanning sales follow-up, bookkeeping, and owner ops are wildly different scopes. Slapping one number on the page would either overcharge the small business that needs one thing or undersell the one that needs five. So we scope your exact price on a 30-minute call once we know what you actually need — and you walk away with a real number, not a "starting at" tease. The rest of this page explains what moves that number and how it stacks up against hiring.
Because there isn't one honest number that fits every business. Pricing software like this with a flat public rate forces a choice: set it high enough to cover the big builds and you scare off the owner who just wants their missed calls handled; set it low and you can't deliver the multi-desk builds without losing money. Neither is fair to you.
Instead, the price is built from your actual scope on the call — how many workflows, how many desks, which tools. That's the same reason a contractor quotes a job after seeing it instead of posting a flat rate for "a renovation." You get a number tied to your business, not an average of everyone else's. And there's no pressure: if the scope and the number don't make sense for you, we say so on the call.
Three things move the price, and none of them is how busy you get:
What does not change the price: volume. The flat monthly fee covers your calls and messages whether it's a quiet week or your busiest month. You're not metered per conversation, so a marketing push that triples your inbound doesn't triple your bill.
This is the comparison most owners actually care about, so let's be concrete about what a hire really costs — beyond the wage on the offer letter.
A part-time person costs you wages, payroll taxes, and the time you spend training them. Then there's turnover: when they leave, you pay again to hire and train a replacement, and the work slips while the seat is empty. They also work set hours — the missed call at 7pm or the weekend web lead still goes unanswered. None of that is a knock on hiring people; it's just the real, loaded cost of a seat.
An AI employee replaces the loaded cost of that seat with one flat monthly fee. It works 24/7, never calls in sick, never quits, and doesn't need retraining when your team changes. For the repetitive follow-up and admin that a human finds tedious anyway, it typically lands at a fraction of what a part-time hire costs all-in. The honest caveat: it won't replace skilled in-person roles or the judgment of a good employee — it removes the busywork so the people you do hire spend their hours on the work that needs a human.
The clearest way to judge the cost is to price what's leaking right now. Most small businesses lose more to dropped work than they realize:
Add up even a handful of recovered jobs a month and the flat fee tends to pay for itself several times over. That's the framing we use on the scope call: not "what does it cost" in a vacuum, but "what is it catching that you're currently dropping." If the leaked work doesn't justify the fee for your business, we'll tell you — that's a better outcome than selling you something that won't pay back.
The one-time setup fee covers the scope call, building your workflows, deploying your AI employee on a dedicated setup, connecting your tools, and testing it before it goes live. You're not handed a blank dashboard to figure out yourself — OpSpot does the build, the wiring, and the ongoing management. The flat monthly fee then covers running, monitoring, and adjusting it as your needs change.
There's no long-term lock-in. We'd rather earn next month by delivering than handcuff you to a contract. For a self-storage client and a local service business, the pattern is the same: scope the leaks, build the workflows that fix them, and keep the fee tied to the value it returns.
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